All of us have experienced calling customer support for inquiries, questions, and/or complains. I, myself, worked as a customer service representative for a couple of years and I can tell you that it is not an easy job as we thought it is. You have to be very patient at all times. Yes, you might encounter an irate, mad, angry, and furious customers but always remember do not take it personally because if you do, you will lose your cool. Providing excellent customer service is an ought that you should give no matter what the situation is.
What is World-class customer service?
- Giving above excellent service to each and every customer.
- Providing a solution to every problem.
- Meeting and exceeding the customers’ expectations.
- Building trust and loyalty.
- Going on the extra mile.
- Sharing knowledge by educating the customer.
5 Key Factors in delivering World-class customer service:
- Service – taking care of customers’ need in any way possible. Be consistent in helping and assisting your customer.
- Quality – giving an accurate and best solution to customers’ problem. Know every single detail of your customers’ inquiry and answer them with the correct information.
- Efficiency – resolving customers’ concern and delivering a solution in a timely manner. Think ahead of your customer.
- Reliability – taking ownership and leadership to provide the perfect solution. Listen to your customer and let them know and feel that you are the right person that they can rely and count on.
- Customer – treat your customer with respect at all times. Be humble and always remember the cliché “The customer is always right.”
Qualities you must possess to deliver World-class customer service:
- Good listener
How Jackson Technologies’ Team provides World-class customer service:
- Our I.T. professionals are skilled and equipped with knowledge. These are the tools that they carry day in and day out in order to perform their job.
- We adhere to the Non-disclosure agreement from our customer. Any information about our customers is safely kept.
- Our team takes full responsibility and ownership on each and every job.
- Our I.T. professionals do not just do the task needed; we provide staff training to educate our customers.
- Our I.T. professionals perform their job efficiently and in a timely manner.
To experience a world-class I.T. service, Jackson Technologies’ is the right team to call. We cater to the entire Pittsburgh area and its nearby town. We will give you only the best, reliable and quality I.T. service that you can count on.
Contact us through 412-853-3708 or [email protected]. We look forward to servicing you!!!