Our Pledge to Fast, Reliable Support

Jackson Technologies believes in offering you the most effective and efficient response to your support requests. We commit to responding quickly and resolving your concerns the first time whenever possible via chat, email or phone.

Our support process is simple:

  1. Contact our help desk via chat, email or phone call.
  2. Our team will make every attempt to solve your problem immediately by remote connection.
  3. Should that fail, we will set up a prompt service call to correct the issue.

In Case of Emergency

Our Pittsburgh-based help desk is always available in case of emergency. Our automated alerts allow us to manage and proactively resolve problems such as patches and updates as well as virus-related issues that we can then resolve for you ASAP.

Having the best support structure means having a trusted partner who is interested in your business and understands it well enough to be able to get you back up and running quickly