The benefits of remote support services to your business

How many times has a password issue been raised by your employees? How about corrupt files, lost data, slow internet, the wireless connection keeps disconnecting, and/or lack of knowledge in basic computer troubleshooting?

These are just some of the questions and issues that employees are dealing with whenever they are at work. Addressing these issues in a timely manner would mean more efficiency on the employees’ part which will lead to productivity.

However, for startups and small businesses having an I.T. team in-house is most likely not a practical one… but what’s good right now is they can hire remote support services that will guide and help their business in terms of technology needs.

But, what are Remote Support Services? They are individuals or a group of professionals who can be hired just when they are needed. Layman’s term could be “ON-CALL” or “OUTSOURCED” people. They are I.T. people who take care of whatever I.T. issues your business may encounter. They are not directly employed by your company, therefore it is more beneficial to your company as you don’t have to pay them as regular employees.

Here are the benefits of remote support services:

  • To have a 24/7 I.T. monitoring
  • Have an I.T. professional that will check the issue even in emergencies
  • Having a guide on your daily computer needs that impacts productivity
  • To provide and update your business to the latest in technology whether in line of hardware or software
  • Having I.T. professionals that can provide employee training whenever there’s new equipment or software that will be used.
  • Quick fix/repair on hardware failure
  • Can provide technology insights that can make your business more productive and top-of-the-line
  • Affordable rate as they can be paid only on times they service your company


Small businesses can be as technology updated as those big ones. As long as the business knows how to acquire the remote support services your business technology will not be left behind. Remote support services can bring practicality, diversity, reliability, and most importantly quality to your business.

Looking for a Remote Support Services Provider? We got you covered. Jackson Technologies offers various remote IT services that will truly support your business technology.

Give us a call at (412) 853-3708 or shoot us an email at [email protected].

Jackson Technologies… “Your total outsourced I.T. solution”

“WE do I.T. so you don’t have to”