REMOTE SUPPORT SERVICES: Why businesses need it?

Technology brings so much innovation to us, especially in businesses. In business, staying on top of the others is always the game where everyone wants to be a winner. By staying, on top of the others, means your business must possess a strong information technology guideline. Having an I.T. service, you can focus on your growing business.

Today, we would like to share with you the benefits or importance of having a remote support service for your I.T. needs.

But first, who provides the Remote Support Services?

They are I.T. experts who are not directly employed or outsourced by your company. With this type of agreement, the company will not pay for the remote support service provider unless they called for  service. They do not receive regular pay just like the actual employees. BUT, they are the ones who will take care and oversee anything and everything on your I.T. system.

Benefits of Remote Support Service:

  • They will help diagnose possible day to day I.T. issues.
  • They provide staff training on basic troubleshooting and device FAQ’s
  • They help in updating software, apps, and operating system.
  • They provide preventive maintenance to make sure that your equipment is in its best condition.
  • They provide recommendations on upgrading your networking system to get top of the line service.
  • You can call them even on emergency hours.


In running a business, your focus must be on the growth of your business. By having someone to look after your I.T. needs, it will give you the peace of mind that your business is always on top in terms of information technology.

Jackson Technologies offers a variety and different levels of Remote Support Services based on your I.T. needs. We can customize the service that suits your business needs.

Contact us through (412) 853-3708 or send us an email to [email protected].

“We do I.T. so you don’t have to”