How to maximize the benefits from your Managed I.T. Services Provider

The key role of a Managed IT Service Provider (MSP) is to give you a peace of mind in knowing that all your IT needs are being taken care of by the professionals so that you can focus on building your business. Finding the right MSP that you establish a good relationship with is a must.

Here are some ways to maximize the benefits you can get from your Managed I.T. Services Provider:

1. Use your MSP’s expertise

With your MSP’s expertise, you can trust them to expedite any I.T. concerns or issues. They can help you in aligning strategies that will help your business to be more productive and efficient when it comes to your network system and hardware.

2. Engage them on their job description

Being clear and concise on what your MSP should be doing is like “breathing freely”. Why? Miscommunication can be a very serious issue between a business and their MSP.  By confirming up front what your business does and what roles your MSP will have in your business will leave no room for error.  Therefore, setting a clear guide from the start for your MSP so they know where and what to focus on is a must.

3. Open communication

Having open communication with your MSP will provide a smoother transaction and a stronger relationship. Have your MSP lay out the strategy plan towards your network system, go over the plan with them verbalizing questions and/or concerns. Establish a give and take relationship with your MSP. Keeping the lines of communication open between you and your MSP will be beneficial to both.

4. Make them be PART of your TEAM

By seeing your MSP’s as part of your team instead of as “just people who fix your IT issues” will make them feel more like partners and less like outsiders.


A Managed I.T. Service Provider plays a vital role in a business. They just not just handle I.T. issues but they make sure that your technology is up to date. They might not be working physically in your company but you can rely on them in giving you the most strategic ways of improving your I.T. projects.

Jackson Technologies is your best choice in Managed I.T. Services for small to medium-sized businesses. We have different packages that you can choose from and you can customize the package based on what your business needs.

Contact us at (412) 853-3708 or send us an email to [email protected]. For more updates, check us out on our social media pages (Facebook, Twitter, and Instagram) @JCCHelp

"We do I.T. so you don't have to"