Support Process


Knowing that you can get quick and effective support when you need it is one of the most important parts of a vendor relationship

Jackson Computer Consulting is made up of a team of firm believers in offering you the most effective and efficient response to your support requests – whether that means via call, chat or email – and we commit to responding quickly and resolving your concerns the first time whenever possible.

High Levels of Service

  • When you’re experiencing a problem with your office machines, it can be a huge hit to your productivity–not to mention the frustration level of your staff as they sit around waiting for repairs to be made.
  • We want to assure that you’ll be back up-and-running in no time, to minimize the impact to your business. Better yet, ask about our managed services so we can proactively monitor your business systems, and alert you to needed patches or upgrades that will keep you safe.

Support Process

Our support process is simple: contact our help desk via chat, email or phone call. Our team will make every attempt to solve your problem immediately by remote connection, but should that fail we will set up a time to come to you to correct the issue.

In Case of Emergency

Our Pittsburgh-based help desk is always available for emergency issues, and our automated alerts allow us to manage and proactively resolve issues such as patches and updates as well as virus problems–and we resolve them for you ASAP.

Having the best support structure means having a trusted partner who is interested in your business and understands it well enough to be able to jump in and get you back up and running quickly. Jackson Computer Consultants wants to be that partner for you! Get in touch with us at [email protected] or (412) 853--3708 to take advantage of our free initial consultation.

Pittsburgh Managed IT Services
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